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How can we help?

Questions, bugs or ideas? Email support@descrollapp.com. We read every message.

Blocking didn't turn on

  1. In Settings › Descroll › Location, choose Always so Places work when the app is closed.
  2. In Settings › Screen Time, make sure Descroll has access. Then check the Place has apps chosen.
  3. Descroll waits a moment after you arrive to be sure you're really inside the Place. Give it about 90 seconds.
  4. Indoors, location can drift. Open the Place in Descroll's Settings › Places and, while you're there, tap Use current Wi-Fi under Wi-Fi backup.
  5. Still stuck? Settings › Privacy and data › Diagnostics in Descroll shows permissions and recent events. A screenshot helps us help you.

Turn blocking off

  1. Every block is Strict. Apps come back when you leave the Place, or when the time block or Focus ends.
  2. To end a block sooner, hold your phone near your unblock tag, or use an early unlock: 5 a week by default, after a 10-second wait. With Answer to unblock, a right answer on the block screen opens that one app for 5 minutes.
  3. End every block now: tap the Block card in Descroll, then Unblock anyway › Emergency, and hold. It works even in Deep Focus and doesn't use an early unlock.
  4. Deep Focus holds against everything but Emergency.
  5. To stop a Place for good: Settings in Descroll › Places, choose the Place, turn off Block here or delete it.
  6. Removing Descroll's Screen Time access in Settings also lifts every block.

Pair an unblock tag

  1. In Descroll, go to Settings › Block rules › Unblock tag.
  2. Hold your phone near the sticker. You can pair more than one.
  3. Put it somewhere you have to walk to, like a shelf in another room.
  4. Descroll keeps only a code for the sticker, never where it is. More on the unblock tag page.

Notifications

  1. All are optional. Choose them in Descroll's Settings › Notifications: before a block starts, when a block ends, and the Lock Screen countdown.
  2. Your plan's reminder is optional too, and a reminder comes 2 days before a free trial ends.
  3. Routine sends at most one heads-up a day while it's on. Descroll never notifies you when a Place turns on or off, and never for marketing.
  4. Reminders never name calendar events, so the Lock Screen stays private.
  5. Getting none? Check Settings › Notifications › Descroll on your phone.

Health connection

  1. Health is optional. Turn on what you want in Descroll's Settings › Connectors › Health.
  2. Presence reads sleep, heart rate variability, resting heart rate, steps, time in daylight, workouts and State of Mind. Missing data is left out, never counted against you.
  3. Health data is read on your phone, and Descroll never sends it anywhere.
  4. To change what Descroll reads or saves, open Health, tap your picture, then Apps, then Descroll.
  5. Settings › Night sets the hours left out of your totals, from Health's usual sleep or hours you choose.

Subscriptions

  1. Descroll+ is billed by the store. To change or cancel, open Settings on your phone, tap your name, then Subscriptions.
  2. Reinstalled or changed phones? Tap Restore Purchases under Descroll+ in Descroll's Settings.
  3. Refunds are handled by the store. Request a refund.
  4. Have an offer code? Use Redeem code under Descroll+ in Settings.
  5. Deleting the app or your data doesn't cancel Descroll+.

Delete all data

  1. In Descroll, go to Settings › Privacy and data › Delete all data. It ends every block and erases everything, which can't be undone.
  2. Want a copy first? Export data on the same page saves everything Descroll keeps as one file.
  3. Clear visit history removes only your visits. Your Places and app choices stay.
  4. Delete all data also removes any Block together block you started. Deleting the app removes its local data too.

Changing phones

  1. Your Places, blocks and moments live on your phone. Restoring the new phone from a backup brings them along.
  2. Open Descroll and allow Location (Always) and Screen Time again if you're asked.
  3. Check that each Place and time block still has its apps chosen. If not, choose them again.
  4. Tap Restore Purchases to bring Descroll+ with you.

Questions

Asked often

The bigger picture is in how it works.

How does Descroll know I've arrived?

Your phone's location tells Descroll when you cross into a Place's zone, and your chosen apps block. Indoors, link the Place's Wi-Fi as a second signal.

You can also say “I'm at the library” with your voice, and that Place starts right away.

Do I have to keep the app open?

No. Allow Location Always and Places work while Descroll is closed. With While Using only, Places block only while Descroll is open. You can change this any time in Settings.

Can I still use my phone?

Yes. Only the apps you choose block. Calls, maps, music and everything else keep working, and you can keep any app always allowed.

What happens when I leave?

Your apps come back on their own. There's nothing to stop. A block you kept ends with rings and a glow, then Descroll asks how it felt and what you did with the time, and one tap answers.

How do I unblock early?

Every block is Strict: it holds, with no snooze, and every way out is a deliberate step. Apps come back when you leave the Place or the block ends. Sooner than that, tap your own NFC unblock tag, or use an early unlock: 5 a week by default, after a 10-second wait.

With Answer to unblock, the default, a right answer to the quiz card on the block screen opens that one app for 5 minutes.

Emergency always works: hold to end every block now, Deep Focus included, without using an early unlock. Deep Focus holds against everything else.

What's Presence?

One number from 0 to 100 that carries over from your recent days, the newest counting most. “+3 today” is what today added. It's built from Focus time, Let go, Sleep, Reflection, Challenges and Blocks kept, and Focus time counts most. Tap it to see what shaped it.

Empty days and missing data are left out, never counted against you, so skipping Health never lowers it.

What's a daily limit?

Time each day for a collection, like 20 min a day for Social. Once it's used up, those apps block until midnight. Collections are named folders of apps, like Social or Games, and every block uses them.

Does it work on a bus or train?

Not as a Place: a moving bus leaves any zone in seconds. Add a weekday time block on Schedule for the ride, or tap Block now when you sit down.

What's Block together?

A time block you share with friends, through the cloud account already on your phone. Each of you gets your own time block at the same time, and everyone sees each person as Joined, Blocking, Kept, Drifted or Left. Nobody sees your apps, reaches, Presence or moments.

Without a cloud account, Descroll sends a link with the block's name and time instead.

Is it free?

Yes. Block now, one Place with full automatic blocking, one time block, one collection with a daily limit, websites, the Focus timer, today's Presence, the unblock tag, early unlocks, Emergency and Block together are free. Descroll+ adds up to 20 Places, more time blocks, Routine, calendar focus, Trends with your Presence history, and your plan in Explore. Compare plans.

Once, your first block opens all of Descroll+ free for 3 days, or until you open 2 sessions in Explore.

What does Descroll know about me?

There's no account, no server, no ads and no trackers. Places, moments and answers stay on your phone, and Descroll never sends your location, Screen Time, Health or calendar data anywhere. The system keeps the apps you pick private, even from Descroll. Read the Privacy Policy.

Does it drain my battery?

Descroll uses the system's own region monitoring: your phone wakes Descroll when you cross the edge of a Place, instead of Descroll checking where you are all day.

How many Places can I have?

One for free, with full automatic blocking, and up to 20 with Descroll+. Twenty is the most the system lets one app watch. Block now works anywhere, with no Place at all.

What's an unblock tag?

An NFC sticker you pair in Settings › Block rules › Unblock tag. Keep it somewhere you have to walk to. Tapping it ends a block, except Deep Focus. A tag added during a block works once that block ends.

What if I really need my apps back?

Use Emergency. Tap the Block card in Descroll, then Unblock anyway › Emergency, and hold. It ends every block now, Deep Focus and used-up daily limits included, and doesn't use an early unlock.

What's a swap?

Something real to do instead, from your own list in Settings › Swaps, sized 2 min, 15 min or 1 hr+. Reach for an app out of boredom or habit and the unblock screen offers one, like “Walk the block instead”. When a block ends, one shows as Next.

Can I block websites?

Yes. Pick sites in the Screen Time picker, or type any address in the Websites row on a Place or Block now. They block in the browser while that block runs.

Can I delete an app to get around a block?

No. While a block runs, apps can't be deleted from your phone.

Do I need Health?

No, it's optional. With your permission, Descroll reads sleep, heart rate variability, resting heart rate, steps, time in daylight, mood and workouts for Presence, and never sends any of it anywhere. It can also save breathing resets as mindful minutes.

Can I lock Descroll itself?

Yes. Turn on Lock Descroll in Settings and it opens only with your face or passcode.

Which phones does it work on?

Phones on system version 18 or later. Descroll needs Screen Time, which you allow during setup. Unblock tags need a phone that reads NFC.

Is this parental control?

No. Descroll is for your own phone, made for people 13 and older. There's no child setup, no family plan and no parental controls.

How do I cancel Descroll+?

Billing goes through the store. Open Manage subscriptions in your account settings and cancel at least 24 hours before it renews. You keep Descroll+ until the end of the period you paid for.

Contact

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